If it isn't broke, we won't fix it—but we do like to embrace the latest ideas and technology and look at how it can be used to improve the way we do things. We consistently look to challenge the traditional methods of investigation and assessing and develop ways we can do it better. Through innovation and technology we've created new products and services to meet the needs of the insurance industry and our clients.

We are a leader in developing and using smart technology. And we've designed and patented our own integrated software system to handle claims assessing, accurately manage workflow and record and analyse all aspects of our business.

XBis

XBis is our patented claims management system. It tracks the progress of each claim and incorporates a file history where key milestones are recorded and reports are stored. It provides information on the status of a claim, at a glance. XBis helps us prioritise and manage large volumes of claims, capture and report information and analyse data.

CAPS (Claims Adjuster Program and Systems)

CAPS is our claims settlement program. Through CAPS we can provide an instant settlement based on any agreed depreciation guidelines and requirements. That means quick and efficient electronic settlement of contents claims, every time.

SPL (Service Provider Locator)

SPL is a comprehensive database that assists us to appoint preferred tradesmen to each job at competitive and agreed rates. SPL is a valuable procurement tool that allows us to track and report on what a client is spending by supplier, category or region.

Claim Watch

Claim Watch is an online service that enables claims customers to securely log in anytime and see the details of their claim assessment and what's happening. Claim Watch provides customers with an easy, convenient and secure way to access claim assessment information, find answers to general claims questions and provide feedback on our service.